Delivery times
Goods ordered from within Switzerland will be delivered within 3 to 4 working days. Goods ordered from abroad will be delivered within 8 to 25 working days. In the event of any delay in delivery, we will inform purchasers immediately.

Cost of delivery in Switzerland
For orders from within Switzerland, including Liechtenstein, we charge a once-only delivery fee for postage and packing of:

• 2 kg | CHF 10 | (1 File)
• 5 kg | CHF 10 | (2-3 Files)
• 8 kg | CHF 10 | (4-5 Files)

The countries listed here correspond to the member organisations of the International Commission for Alpine Rescue (ICAR). Interested parties from countries not mentioned should contact the Alpine Rettung Schweiz (ARS) Office directly with their wishes, either by e-mail (info(at)alpinerettung.ch) or by phone (+41 (0)44 654 38 38).

Anyone wishing to order more than five files should similarly contact the Alpine Rettung Schweiz (ARS) Office directly, either by e-mail (info(at)alpinerettung.ch) or by phone (+41 (0)44 654 38 38).

Import duties
Any import duties (VAT, customs duty) are determined in accordance with the provisions valid in the recipient's country and must be borne by the recipient.

Payment in Switzerland
Delivery with payment by credit card. The prices given include VAT (8%).

Payment from neighbouring countries, the rest of Europe and countries outside of Europe
Delivery is only made if goods are paid for by credit card in advance. No invoices are made out. You, as the customer, can choose whether to pay in the currency of the web shop or the currency of your credit card (CHF, euro, dollar).

Right of return
If you return the goods purchased within a period of ten days in perfect condition and in the original packaging, we will refund the full purchase price. The cost of sending back the goods must be borne by you.

Responsibility
Flühmann AG has been entrusted with handling all the orders placed with the shop. In the event of any questions regarding deliveries and payment please contact the Swiss Alpine Rescue:
Telephone: +41 (0)44 654 38 38
Mail: info(at)alpinerettung.ch 

Data protection
Customer data is transmitted in encrypted form. Addresses are neither rented nor sold.

Applicable law/venue
Swiss law is applicable; the courts of Bern shall be competent.